The Results
The surgeon flow redesign brought clarity and structure to a complex multi-step process, enabling surgeons to schedule appointments, manage patients, and resolve disputes within a single coherent experience.
Every screen was purposefully designed to reduce friction and support confident decision-making, resulting in a fully mapped and tested end-to-end journey ready for development handoff.
Key outcomes:
32 screens designed across the full surgeon flow
Streamlined booking and appointment management
Dispute resolution flow designed from scratch
Reduced task friction across key user journeys
The Results
The surgeon flow redesign brought clarity and structure to a complex multi-step process, enabling surgeons to schedule appointments, manage patients, and resolve disputes within a single coherent experience.
Every screen was purposefully designed to reduce friction and support confident decision-making, resulting in a fully mapped and tested end-to-end journey ready for development handoff.
Key outcomes:
32 screens designed across the full surgeon flow
Streamlined booking and appointment management
Dispute resolution flow designed from scratch
Reduced task friction across key user journeys
The Results
The surgeon flow redesign brought clarity and structure to a complex multi-step process, enabling surgeons to schedule appointments, manage patients, and resolve disputes within a single coherent experience.
Every screen was purposefully designed to reduce friction and support confident decision-making, resulting in a fully mapped and tested end-to-end journey ready for development handoff.
Key outcomes:
32 screens designed across the full surgeon flow
Streamlined booking and appointment management
Dispute resolution flow designed from scratch
Reduced task friction across key user journeys
32
Screens Designed
2
End-to-end flows built (booking + dispute resolution)
4
Rounds of usability testing conducted
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